Lancaster 01524 846 846
Kirkby Lonsdale 01524 271 388

Complaints Procedure

Policy – purpose and definition

The purpose of this policy is to:

For the purposes of this policy and procedure, a complaint is:
“an expression of dissatisfaction with the standard of service provided by Oglethorpe, Sturton & Gillibrand, or with something a member of its workforce may or may not have done”.

This definition is in line with those of the Local Government Ombudsman and the British Standards Institute.

In simple terms, a complaint may be about lack of response, delays, ongoing service problems and / or the behaviour of Oglethorpe, Sturton & Gillibrand employees.

This includes Oglethorpe, Sturton & Gillibrand:

How to make a complaint or submit feedback

Any member of the public or their representative, businesses, public and voluntary bodies, may make a complaint or submit feedback to us.

You can make a complaint, or submit a comment or compliment:

We will require the following information:

Contact Us

© Oglethorpe, Sturton & Gillibrand LLP

Registered No. 0C343759

A list of our members is available from the registered office on request.

Registered Office
16 Castle Park,
Lancaster,
LA1 1YG
T: 01524 846 846

Kirkby Lonsdale Office
17 Main Street
Kirkby Lonsdale
Carnforth,
LA6 2AQ
T: 01524 271 388

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Complaints Procedure

Oglethorpe, Sturton & Gillibrand LLP is authorised and regulated by the Solicitors Regulation Authority.

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